Cancellation & Refund Policy

Last updated: 21 October 2026

Cancellation

Both passes are one-time payments. There are no subscriptions and no automatic renewals, so there is never anything to cancel and you are never charged again. A purchase you no longer want can be refunded as described below.

Mock Test Pass

• Not used yet: refund it yourself at any time with /refundmocktestpass in a private chat with the bot you bought it on. The pass works in all six of our bots, so “used” means used in any of them: a 40, 60 or 100-question test or a subject-wise test was started with it (in a private chat, or in a group as its admin), a group test was started with it early (▶️ Start now) or when the group’s daily limit or break would have stopped it, a test beyond the free one in 24 hours was taken, a test was saved as a PDF, See My Mistakes or Retry Mistakes was used more than once in 24 hours, or more days (another purchase, a code, a free trial or a referral) were added on top of it; the newest purchase can still be refunded on its own.
• Already used: send /feedback to the bot in a private chat and it will be refunded on request. There is no time limit and no reason is needed.

Paid by UPI, card, netbanking or wallet: the money goes back to the same account or card it was paid from, through Razorpay, usually within 5–7 working days of the refund being made (the exact time depends on your bank). If the bot can’t start a refund at that moment, it tells you, and we complete the refund ourselves; you don’t need to ask again.

Paid by Telegram Stars: the Stars go back to your Telegram Stars balance, returned by Telegram.

A refund removes the pass.

Settings Pass

Whoever paid, or the group’s owner, can refund it with /refundstars in that group, using the bot it was bought from, while nothing it unlocks has been used in any of our bots and no more days (another purchase or a code) have been added on top of it; the newest purchase can still be refunded on its own. Once something has been used, send /feedback to the bot in a private chat and it will be refunded on request.

Paid by UPI, card, netbanking or wallet: the money goes back to the same account or card it was paid from, through Razorpay, usually within 5–7 working days of the refund being made. If the bot can’t start the refund at that moment, it says so and we complete it ourselves. Paid by Telegram Stars: the Stars go back to the buyer’s Telegram Stars balance, returned by Telegram.

Paying again while a group’s 1-month or 1-year pass is running is a renewal: the new time is added on top, and nothing is refunded. If a group whose pass never expires (one bought before these plans began) is paid for again, that payment is refunded; you don’t need to ask. A refund removes the time that payment added.

Failed or doubled payments

If money left your account but the payment failed or timed out, your bank or Razorpay returns it automatically, normally within 5–7 working days. If you were charged but your pass did not switch on within a few minutes, or you were charged twice, contact us with the payment reference and it will be put right.

Contact

Email support@loukyaquiz.in, or see the Contact page.